Work with us at Rowan Vets in Preston & Blackpool
Work with us at Rowan Vets in Preston & Blackpool
Want to work for a growing independent veterinary practice in Lancashire with people who truly care? Check out any current vacancies at Rowan Vets below and join our team.
To register your interest, simply get in contact with us directly by emailing admin@rowanvets.co.uk
Why work for Rowan Vets UK?
A fantastic team and a place to grow
Joining the Rowan Vets team means joining our close-knit family – we truly care about the people we work with.
We value the happiness and wellbeing of our team and nurture a supportive, understanding, and a strong team culture within our practices. We encourage everyone to follow their interests for both personal growth and to improve the services we offer our clients. There are opportunities to develop new skills and to progress your career at Rowan Vets.
Watch our short video and learn more about what it’s like to work at Rowan Vets.
Excellent practice locations – vets in Preston & Blackpool
Rowan Vets is based in the North West of England and has two practices. Our main practice is a purpose-built clinic with a well-equipped surgery on-site, located on Hillock Lane within a green-belt area of Preston. We’re extremely lucky to have a beautiful meadow surrounding our practice that our team, clients, and pets can enjoy.
Our smaller branch surgery is on Whitegate Drive in Blackpool, just one mile from Stanley Park and 1.5 miles from Blackpool beach.
Plus, we also offer an excellent benefits package:
- Generous CPD allowance
- Staff discount and fixed insurance excess contribution
- Mental Health and Wellbeing support
- Workplace pension
- Christmas party
Veterinary Client Care Receptionist
Location: Warton & Blackpool – Hillock Lane and Whitegate Drive
Hours: Full-time, averaging 40 hours per week, including Saturday mornings
Part-time: Considered for the right candidate
Pay: £26,436.80 at entry level
This is a fantastic opportunity for someone who enjoys working with people, has a genuine passion for providing excellent customer service and is looking to develop a career in a busy, varied and rewarding client care and administration role.
You will work across both our Hillock Lane practice in Warton and our Whitegate Drive branch in Blackpool, on a rota basis. No two days are quite the same, and you’ll play an important role in making sure every client and their pet receives a warm, professional and supportive welcome.
At Rowan, we pride ourselves on the quality of the care and service we provide. We work hard to build strong, trusting relationships with our clients and patients, and our team plays a vital part in making that happen.
Our vision is “to become a hub of veterinary hope by transforming the veterinary experience for all those we welcome through our doors.”
As part of our Client Care Team, you will be the first point of contact for many of our clients, helping to create a positive experience from the moment they walk through our doors or pick up the phone.
What we’re looking for
We’re looking for someone who can demonstrate:
- Excellent face-to-face customer service skills.
- A warm, confident and professional telephone manner.
- A proactive, positive and “can-do” attitude.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Good computer skills and the confidence to learn and use a new practice management system.
- The ability to take ownership of your work and take pride in delivering a consistently high standard of service.
- Excellent communication and organisational skills.
- The ability to work effectively as part of a busy and supportive team.
Essential
- Proven customer care or customer service experience.
- An understanding of what excellent customer service looks like.
- Confidence when discussing financial accounts, including outstanding balances and debt.
- The ability to work to a consistently high standard in a busy environment.
Desirable
- Previous experience working within a veterinary practice or clinical environment.
- A genuine interest in developing your knowledge and skills within the role.
- An understanding of infection control within a clinical environment.
- Previous cash-handling experience.
Veterinary experience isn’t essential – what matters most to us is your attitude, your approach to customer care and your willingness to learn.
What we offer
At Rowan, we believe in investing in our people and supporting them to develop their skills and careers.
You’ll have the opportunity to complete CPD courses funded by the business, allowing you to increase your skills and hourly rate as you progress. With continued development, this can ultimately lead to BVRA accreditation.
In addition, we offer:
- Company pension.
- 5.6 weeks’ annual leave, pro rata.
- Staff discount following successful completion of a four-month probationary period.
- Three days’ paid sick leave following successful completion of a four-month probationary period.
- Further CPD and development opportunities.
- Company events.
- Free on-site parking.
- A supportive team environment with genuine opportunities to develop your career.
The role is full-time, averaging 40 hours per week, and includes Saturday morning shifts on a rota basis.
We also welcome applications from candidates seeking part-time hours, depending on the needs of the successful candidate and the practice.
As with any busy veterinary environment, there will be an expectation to provide additional support when required, including during periods of staff sickness and annual leave.
Interested in joining us?
If you’re an enthusiastic, people-focused individual who would love the opportunity to develop a career in veterinary client care, we’d love to hear from you.
Please send your CV and a covering letter to Kelly Gray, clientmanager@rowanvets.co.uk explaining why you would be a great fit for the role and what attracts you to working with Rowan Veterinary Group.
We’re looking forward to hearing from you!
